Free help lines in Arizona
State and local agencies that help older adults and their families in Arizona. Calling them is free.
ESB (EverySeniorBenefits.com) is not a government agency. These numbers reach the agencies directly. We have no phone line of our own and never charge for help.
In an emergency, call 911.
Read the Arizona benefits guide
Arizona agencies
Medicaid and help paying Medicare costs
AHCCCS Medical Assistance, ALTCS and Medicare Savings Programs
Arizona Health Care Cost Containment System (AHCCCS)
- Phone 1-855-432-7587 1-855-HEA-PLUS; apply, renew or report changes
- TTY 1-800-842-6520
- Hours Mon-Fri 8 a.m.-5 p.m.
- Website azahcccs.gov
- Online healthearizonaplus.gov
Checked 2026-10-18 on www.azahcccs.gov
Food help (SNAP)
Nutrition Assistance (SNAP)
Arizona Department of Economic Security
- Phone 1-855-432-7587
- Website des.az.gov/how-to-apply-snap
- Online healthearizonaplus.gov
Checked 2026-10-18 on des.az.gov
Free Medicare counseling
State Health Insurance Assistance Program (SHIP)
Arizona Department of Economic Security, Division of Aging and Adult Services
- Phone 1-800-432-4040 Confidential SHIP Assistance Helpline
- Website des.az.gov/medicare-assistance
Checked 2026-10-18 on des.az.gov
Aging services and local help
Division of Aging and Adult Services
Arizona Department of Economic Security
- Phone 602-542-4446 State unit on aging; local services through Area Agencies on Aging
- Website des.az.gov/services/aging-and-adult
Checked 2026-10-18 on des.az.gov
Help with energy bills
Low Income Home Energy Assistance Program (LIHEAP)
Arizona Department of Economic Security
- Phone 1-866-494-1981 LIHEAP service line
- Hours 8:00 a.m. to 5:00 p.m., Monday through Friday
- Website des.az.gov/liheap
- Online desportal.az.gov
Checked 2026-10-18 on des.az.gov
Report abuse, neglect or exploitation
Adult Protective Services
Arizona Department of Economic Security
- Phone 1-877-767-2385 1-877-SOS-ADULT; online form available 24/7; For life-threatening emergencies call 911.
- Hours Mon-Fri 7:00 a.m.-7:00 p.m.; Sat, Sun and state holidays 10:00 a.m.-6:00 p.m.
- Website des.az.gov/services/basic-needs/adult-protective-services
- Online hssazapsprod.wellsky.com/assessments/?WebIntake=1F74FCDA-C6AB-4192-9CEE-F8D20DE98850
Checked 2026-10-18 on des.az.gov
Nursing home and assisted living complaints
Long-Term Care Ombudsman Program
Arizona Department of Economic Security, Division of Aging and Adult Services
- Phone 602-542-6454 State office, extension 9; local programs run through Area Agencies on Aging (for example, Maricopa 602-264-4357, Pima 520-790-7262)
- Website des.az.gov/LTCOP
Checked 2026-10-18 on des.az.gov
Report Medicare fraud and billing errors
Senior Medicare Patrol (SMP)
Arizona Department of Economic Security, Division of Aging and Adult Services
- Phone 1-800-432-4040 Arizona SMP Helpline (same line as SHIP)
- Website des.az.gov/medicare-assistance
Checked 2026-10-18 on des.az.gov
Insurance questions and complaints
Consumer Services Division
Arizona Department of Insurance and Financial Institutions
- Phone 602-364-2499
- Website difi.az.gov/general-information
- Online difi.az.gov/file-a-complaint
Checked 2026-10-18 on difi.az.gov
Scams and consumer complaints
Consumer Protection and Advocacy
Arizona Attorney General's Office
- Phone 602-542-5763 Phoenix; Tucson 520-628-6648
- Website azag.gov/complaints/consumer
- Online consumer-complaint.azag.gov/publiccomplaint/begin.aspx
Checked 2026-10-18 on www.azag.gov
National help lines
Social Security national line
Social Security Administration
Call about retirement, disability, survivor or SSI benefits, Social Security cards, Medicare enrollment and replacement Medicare cards.
- Phone 1-800-772-1213
- TTY 1-800-325-0778
- Hours Monday to Friday, 8 a.m. to 7 p.m. local time; automated phone services 24 hours a day
- Languages Spanish and other-language pages at ssa.gov/es and ssa.gov/multilanguage
- Website ssa.gov
- Online Sign in to or create a my Social Security account (benefit letters, SSA-1099, direct deposit, address change, Statement)
Waits are usually shorter in the morning and later in the week and month. The automated line, open 24 hours, can send a benefit letter, a replacement SSA-1099 or Medicare card, and change your address or phone. Find a local office at ssa.gov/locator.
Checked on www.ssa.gov
1-800-MEDICARE
Centers for Medicare & Medicaid Services
Call about Medicare coverage, claims, bills, plan choices and enrollment, drug plans, and to report suspected Medicare fraud or file complaints.
- Phone 1-800-633-4227 (1-800-MEDICARE)
- TTY 1-877-486-2048
- Hours 24 hours a day, 7 days a week (except some federal holidays); live chat same hours
- Languages Ask for an interpreter (medicare.gov/about-us/other-languages)
- Website medicare.gov
- Online Live chat with Medicare
This is also how to reach the Medicare Beneficiary Ombudsman: if your plan or 1-800-MEDICARE has not solved a problem, ask the representative to send your complaint to the Ombudsman. Drug and Medicare Advantage plan complaints can also be filed online at medicare.gov/my/medicare-complaint.
Checked on www.medicare.gov
Medicare quality help line (QIO)
Commence Health
Appeal if you think a hospital, nursing home or other Medicare provider is ending your care too soon, or complain about the quality of care.
- Phone 1-877-588-1123
- Website commencehealthqio.cms.gov
- Email [email protected]
Checked on www.commencehealthqio.cms.gov
Eldercare Locator
U.S. Administration for Community Living (run by USAging)
Find local help for older adults and caregivers: Area Agency on Aging, meals, transportation, in-home care, caregiver support, legal help and more.
- Phone 1-800-677-1116
- TTY 711
- Hours Monday to Friday, 8 a.m. to 9 p.m. Eastern
- Languages Spanish-speaking specialist by phone; interpretation in 150 languages during business hours
- Website eldercare.acl.gov
- Email [email protected]
TTY users: call 711 and ask the relay operator to connect you to 1-800-677-1116.
Checked on eldercare.acl.gov
National Elder Fraud Hotline
U.S. Department of Justice, Office for Victims of Crime
For people 60+ (or family) who lost money or were targeted by fraud; case managers help you report it and connect to resources.
- Phone 1-833-372-8311 (1-833-FRAUD-11)
- Hours Monday to Friday, 10 a.m. to 6 p.m. Eastern
- Website justice.gov/elderjustice/find-help-or-report-abuse
- Online Elder Justice locator for state and local resources
Checked on www.justice.gov
988 Suicide & Crisis Lifeline
988 Suicide & Crisis Lifeline (funded by SAMHSA)
Call, text or chat any time if you or someone you care about is in emotional distress, a mental health or substance use crisis, or thinking about suicide.
- Phone 988
- Text 988
- Hours 24 hours a day, 7 days a week
- Languages Spanish: press 2 when calling; Spanish text and chat available; interpretation services offered
- Website 988lifeline.org
- Online Chat with a counselor online
Phone menu: press 1 for the Veterans Crisis Line, press 2 for Spanish. Free and confidential. In immediate danger, call 911.
Checked on 988lifeline.org
Page last reviewed: 2026-10-18